Crisis Services in Santa Clara County
Dial 988
When to call 988*
If you or a loved one:
Is experiencing something that produces emotional, mental, physical and/or behavioral distress or problems.
Is having mental health distress, including thoughts of suicide.
Just needs to talk.
*Please note: Those who have phone area codes other than 408, 650, and 669 can call 800-704-0900, and press 1, to receive the same support in Santa Clara County.
More about 988
988 provides direct connection to free, confidential, and compassionate support. Trained counselors answer all calls to give needed support. Calls are anonymous and confidential – information will not be shared unless in-person assistance is needed through one of the community mobile response teams.
Accessing Behavioral Health Services in Santa Clara County
Mental Health Services Call Center: The Call Center operates 24-hours, 7 days per week: 1-800-704-0900 (TTY: 1-800.855.7100 or 711). The Center will make referrals to available community services. If you speak a language other than English, language assistance services are available to you free of charge.
Substance Use Services Call Center: Substance Use Services Call Center (formerly Gateway Call Center) operations operates Monday through Friday, from 8am to 5pm. Call 1-800-488-9919. Callers will be referred to Detoxification and Residential Treatment services and to an available community out-patient program. After hours calls requesting Detoxification or Residential services will be forwarded and handled through the Residential Provider Network allowing for continued placement 24/7.
Mental Health Urgent Care: Anyone with urgent psychiatric or medication needs should go to the Mental Health Urgent Care Center, a walk-in outpatient clinic for Santa Clara County residents who are experiencing behavioral health crisis and need help. The Mental Health Urgent Care Center is open from 8am to 10pm daily and is located at 871 Enborg Court, Unit 100, in San Jose.
Other Resources
NAMI Santa Clara County: Helpline/Warmline - 408-453-0400 option 1, Monday through Friday, 10:00am to 6:00pm. (call 408-453-0400 option 4 for after hours Warmline call back support) https://namisantaclara.org/ – The mission and values of NAMI Santa Clara County are to help people with a lived experience of mental illness and families by providing support, education and advocacy; to promote research; to reduce stigma and discrimination in the community; and to improve services by working with mental health professionals and families.
Policy
The California Council of Community Behavioral Health Agencies (CBHA) is a statewide association of non-profit agencies dedicated to providing mental health and substance use disorder programs and services to those in need across our state. www.cccbha.org
The National Council for Mental Wellbeing is the unifying voice of America’s health care organizations that deliver mental health and addictions treatment and services. www.thenationalcouncil.org
California Alliance of Children and Family Services (CACFS) promotes the health, well-being and safety of children, youth and families in California as a collective voice impacting policy and best practices to strengthen the systems that serve them. https://www.cacfs.org/